Return & Refund Policy

Last updated: October 28, 2026

Every Smut & Spa Girls Club box is curated to bring a little romance, relaxation, creativity, and indulgence into your everyday life. Because our boxes include books, personal care products, and thoughtfully selected goodies, we have a few guidelines to keep everything fair for our customers and our small business.

All Sales Are Final

Due to the curated and limited-edition nature of our boxes, all sales are final. We do not accept returns or exchanges for change of mind, personal preference, or dissatisfaction with a book selection, scent, skincare product, craft project, or other included item.

We encourage you to review each box's theme and product descriptions before placing your order.

Damaged, Defective, or Incorrect Items

We want your unboxing experience to be a delight from beginning to end. If your box arrives damaged, an item is defective, or you receive something different from what you ordered, please contact us within 7 calendar days of delivery.

To help us resolve the issue, please include:

• Your order number.

• A brief description of the issue.

• Clear photographs of the damaged item, packaging, or incorrect product, when applicable.

Please email info@itsbrianachristine.com with the subject line “Order Issue.”

Once we've reviewed your request, we'll work with you on an appropriate resolution, which may include a replacement item, replacement box, or refund, depending on the circumstances and availability.

Please keep the original packaging until your claim has been reviewed. Do not mail items back unless we provide return instructions.

Personal Care Products

For hygiene and safety reasons, we cannot accept returns of opened or used skincare, bath, body, or other personal care products.

If a personal care product arrives damaged, defective, leaking, or otherwise compromised, please contact us so we can review the issue.

Please discontinue use of any product that appears contaminated or compromised.

Presales, Limited Editions, and Box Contents

Our boxes are curated around a particular theme, and some items may be available in limited quantities. Individual items may occasionally need to be substituted because of supplier availability or circumstances outside our control.

When a substitution is necessary, we will make reasonable efforts to provide an item of comparable purpose and value. Significant changes to a box or material fulfillment delays will be communicated when appropriate.

Presale orders are subject to the estimated shipping dates and other details listed on the applicable product page at the time of purchase.

Once an order has entered fulfillment, we may be unable to cancel or modify it. If you need assistance with a presale order, please contact us as soon as possible.

Lost or Missing Packages

If tracking indicates that your package was delivered but you cannot locate it, please check your delivery area, household members, and neighbors, and contact the shipping carrier.

If your package remains missing, contact us at info@itsbrianachristine.com . We will review the tracking information and help determine the appropriate next steps.

Refund Processing

If a refund is approved, it will be issued to the original payment method whenever possible. Please allow additional time for your bank or payment provider to process the refund.

Shipping fees are generally nonrefundable unless required by applicable law or the circumstances of the approved refund warrant otherwise.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Questions?

Need a hand? We're happy to help.

Contact us at info@itsbrianachristine.com with your order number and a description of your concern. We'll do our best to make things right.